What are some of the key technologies to look at when you are trying to turn data into information and business success?
Before looking at specific technologies it is important to determine where information could be used to improve business success. Is it a matter of too much or too little information, or not being able to access it efficiently?
While there are several key technologies today that can help convert information into business success, including search data warehouses which allow users to query all structured and unstructured data in an ad-hoc manner to answer their questions, and collaboration tools to let groups enhance information, the real key technology is a platform that is flexible enough to meet the changing needs of the business as different types of information become available, and the business goals change.
These tools will help users set the line between information overload, and not finding the information they want. Some of the technologies a flexible tool enables are alerting applications that can notify employees of new or changed content they are interested in, filters to hide the content they don't care about, and passive search embedded into applications that can suggest related information as content is created.
To get your questions on search answered please email .
Stephen E. Arnold (President of Arnold Information Technology) interviewed John Turnbull (President & CEO of Thunderstone Software LLC) for the "Search Wizards Speak" feature on his "Beyond Search" blog. You can read the article at http://www.arnoldit.com/search-wizards-speak/thunderstone.html
Enterprise Search Summit 2008
The Enterprise Search Summit in New York City, May 19-21, is focused on extending search as a major computing platform. It is held at the Hilton New York. Thunderstone is a Gold-Level Sponsor. Come and visit us at tabletop 8.
If you are going to be in New York for the Enterprise Search Summit, please let us know. We'll schedule some time to get together and make sure we are serving you as well as possible.
ENTERPRISE SEARCH SUMMIT is a highly intense, in-depth, 2-day conference that covers how to develop, implement and enhance cutting-edge internal search capabilities. If you are an information manager or IT or search professional, ENTERPRISE SEARCH SUMMIT is where you will learn strategies and build the skill sets you need to make your organization's content not only searchable but "findable."
Save up to $200 on a Gold Pass or Full 2-Day Conference attendee pass, compliments of Thunderstone Software LLC, by registering online at http://www.enterprisesearchsummit.com/ and using the Priority Code THST88 to automatically receive your discount. Choose between:
Either way, you will have complete access to enjoy all the tabletop displays in the vendor showcase for FREE.
Thunderstone's Fred Harmon () and Peter Thusat () look forward to seeing you at the 2008 Enterprise Search Summit in Manhattan. Call us at +1 216 820 2200 if you'd like to schedule a time to meet with us at tabletop 8.
by Stephen E. Arnold
sa at arnoldit.com
I don't want to repeat the information in the first three edition of Enterprise Search Report or my new study Beyond Search: What to Do When Your Search System Doesn't Work. I can, however, pull out some of the key points and offer these as a simple check list:
What if you answered "no" to these questions? As the saying goes, "Houston, we have a problem."Read the full article at: http://arnoldit.com/wordpress/2008/04/11/enterprise-search-disappointing-and-annoying-users/#more-236
The annual maintenance agreement on your licensed Thunderstone search solution provides you with a Standard, Enhanced or Premium Level Maintenance & Support Program.
MSP STANDARD LEVEL
MSP STANDARD LEVEL includes all relevant software enhancements and upgrades during the covered term plus convenient access to Thunderstone's well-qualified technical support engineers by phone, email and message board. For Appliance customers it provides free replacement and overnight shipment of any hardware that requires replacement due to hardware failure.
MSP ENHANCED LEVEL
In addition to everything provided in MSP STANDARD LEVEL, Thunderstone customers at MSP ENHANCED LEVEL also enjoy:
MSP PREMIUM LEVEL
In addition to everything provided in MSP STANDARD and ENHANCED LEVELS, Thunderstone customers at MSP PREMIUM LEVEL will automatically receive:
Now Thunderstone customers who participate in Thunderstone's MSP STANDARD LEVEL Maintenance & Support Program may "upgrade" their annual maintenance agreement to the higher MSP LEVEL of their choice and obtain all the benefits offered at the MSP ENHANCED or MSP PREMIUM LEVELS.
For more information and pricing details about the options available to you, simply send an email to or phone Fred Harmon at +1 216 820 2200 ext. 105.
All the Thunderstone Search Solutions, including Texis, Webinator and the Thunderstone Search Appliance, include a thesaurus which can be used to expand search terms out to cover the concept the user is interested in.
The included thesaurus can be extended or replaced by a custom thesaurus to match your specific needs. To create the thesaurus you can use your favorite editor to create a plain text file. This file needs to be compiled before being used.
The file consists of the word the user entered, followed by a comma separated list of synonyms to search for. For example if the file contained the line:
A search for "car" would also search for "ford", "chevy" or "toyota". When compiling the equivalence file you can specify the relationships between the words on each line. With the Thunderstone Search Appliance this is specified via the "Permutations" option in the interface, and for the software tools the -l option to the backref program.
The options available are:
None (backref -l1) - no permutations are done, creating a single direction association, using the example above "car" would also find "ford", "chevy" or "toyota", whereas a search for "chevy" would only search for "chevy".
Single (backref -l2) - a single permutation is done, creating a bi-directional association. Going back to the example above "car" would still find "ford", "chevy" or "toyota", however a search for "chevy" will now search for both "chevy" and "car".
Full (backref -l3) - a full permutation is done, creating a complete association. Using the example above any of the search terms "car", "ford", "chevy" or "toyota" will search for any of the other terms, e.g. a search for "toyota" would find "chevy".
You can use the "None" option and provide the explicit mappings, which may require a larger input file. You can also break lines up for ease of maintenance, so the following would be equivalent to the line above:
Feedback, suggestions and questions are welcome to