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"We use the Thunderstone Search Appliance to crawl, index and search Word files, PDFs and other content in our law firm's internal document management system. The Appliance gives us a lot of customization options in the way it operates, with excellent control over precisely what we want to make searchable and what we don't want included. It does everything we need it to do. You can just plug it in and forget about it. It works great. After years of trouble-free performance, when we finally did have a hardware failure -- Thunderstone had us quickly up and running again on the same day we received our replacement unit. Their level of customer support is almost unheard of in the I.T. industry."