Support for Webinator is available via a searchable web message board. It is located at the following URL:
https://forums.thunderstone.com/
Anyone may read the discussions. To post a question or comment, you must create an account, which is free, and you must be logged in. Also, once you are signed up, you may "subscribe" to periodic email notifications of new postings to the board.
Paid users may submit the "Tech Support" form at
under the "Support" link.
Other Webinator resources, such as FAQ, alternate search examples, and such may be found at Webinator's home page https://www.webinator.com/ .