Webinator technical support is handled by a web message board.
Anyone may browse and search the message board. You must sign up to post messages however: click on "Login to post", and from there you will be able to sign up. Once you are signed up you may post questions and comments. You may also subscribe to periodic email notifications of new postings.
Visit the Thunderstone Tech Support Message Board for technical support.
"I've used the software before while working at NASA a couple years ago, but I was also quite impressed by a couple new features such as the admin interface for indexing the site. Anyway, Webinator remains an amazing product -- very relevant search results without much effort and customizable scripts to still somehow improve on precision. People were really impressed with the generic script I downloaded to create a site index."