Webinator technical support is handled by a web message board.
Anyone may browse and search the message board. You must sign up to post messages however: click on "Login to post", and from there you will be able to sign up. Once you are signed up you may post questions and comments. You may also subscribe to periodic email notifications of new postings.
Visit the Thunderstone Tech Support Message Board for technical support.
"We bought the entry-level Webinator product to begin with, and we currently have the Enterprise version. What I really like about it, still, is the fact that it's relatively easy to configure. It's much easier to configure that it was back when we bought the original product, when everything was run through command lines. I like the notion of relevance in terms of returned hits. It seems to make a lot more sense to me than, for example, Google page ranking -- which places a much higher priority on popularity than it does on the actual content of the pages where text matches. Another thing that has been nice is the fact there is support for synonym matching within the server. And I think Vortex as a scripting language is very powerful. Even though I haven't used it to its fullest ability, it's proven to be quite flexible when we've needed to make modifications."