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Webinator Frequently Asked Questions

Find answers about our website search engine software. If the answer's not here, check the support message board or one of the manuals.


  1. Q: How do I register for the tech support message board?
  2. Q: How do I unsubscribe to the tech support mailing list?
  3. Q: How do I embed JavaScript?
  4. Q: Can I index multiple sites?
  5. Q: How do I display the document modified date?
  6. Q: I installed it but get a 404 error when attempting to administer or search.
  7. Q: Can I walk using one machine then upload the database to another machine?
  8. Q: How do I index just one section of a site?

  1. Q: How do I register for the tech support message board?
    A: When you visit the tech support message board you will be given the opportunity to register when you post.

  2. Q: How do I unsubscribe to the tech support mailing list?
    A: If you are still receiving email from webinator@thunderstone.com then visit the technical support page for instructions. If you are receiving notifications of new messages on the message board visit the "Subscribe" link on the board to change or delete your notifications.

  3. Q: How do I embed JavaScript?
    A: You can usually just write the JavaScript inline like HTML code, since Vortex version 4 and later doesn't require <SCRIPT> tags to be escaped. Since you're still writing Vortex, you have access to Vortex $-variables. If you need to write JavaScript that is incompatible with Vortex (eg. less-than signs), you can escape a section from Vortex by surrounding it with <VERB NOESC> and </VERB> tags.

  4. Q: Can I index multiple sites?
    A: Yes. Just supply all of the starting urls to as Base URLs. Or use one of the options: URL file or URL URL. You can also index multiple sites into separate search collections, by creating multiple profiles.

  5. Q: How do I display the document modified date?
    A: You can use the Visited field from the html table. If the web-server returned the modified date it will be stored here, otherwise the time the page was crawled will be stored.

  6. Q: I installed but get a 404 error when attempting to administer or search.
    A: When asked for your CGI directory during installation, you need to provide the correct directory for your webserver. Not just any directory called cgi-bin. Check your webserver's configuration to find the right location. In IIS this is often c:\inetpub\scripts.

    A: On Windows, you may have something called urlscan enabled which is blocking access to files with .exe extensions. See this message for how to fix urlscan.

  7. Q: Can I walk using one machine then upload the database to another machine?
    A: If both machines are running the same operating system on the same type of CPU -- ie. the platform printed in parentheses by texis -version is identical -- then yes. If not then probably no. Databases are typically not compatible across platforms. After uploading, you should remove the SYSLOCKS file if it exists.

  8. Q: How do I index just one section of a site?
    A: Webinator will stay under the directory of the Base URL(s) you provide. You may also use Exclusions to prevent walking of specific sections.

 

"We bought the entry-level Webinator product to begin with, and we currently have the Enterprise version. What I really like about it, still, is the fact that it's relatively easy to configure. It's much easier to configure that it was back when we bought the original product, when everything was run through command lines. I like the notion of relevance in terms of returned hits. It seems to make a lot more sense to me than, for example, Google page ranking -- which places a much higher priority on popularity than it does on the actual content of the pages where text matches. Another thing that has been nice is the fact there is support for synonym matching within the server. And I think Vortex as a scripting language is very powerful. Even though I haven't used it to its fullest ability, it's proven to be quite flexible when we've needed to make modifications."

Mark J. Weixel Director of Informatics The University Center for International Studies (UCIS) University of Pittsburgh
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